Privacy Policy

Flawless Features is committed to protecting your privacy. We will ensure that all information you provide to us is handled in line with data protection law, including the GDPR. You can access this Privacy Policy from the bottom of every page on our website. Any updates will be posted on this page.

All information provided through any form of communication is kept strictly confidential and used only for the purposes described at the time it is submitted.

We will never share your data with a third party except where required for administrative purposes relating to the services we provide or where we are required to do so by law.

Information We Collect

We collect the following personal information from clients. By opting in to share your personal information, you agree to our collection and use of that information as described in this policy.

  • Name

  • Date of birth

  • Gender

  • Photographs of before and after treatments

  • Contact information such as email addresses and telephone numbers

  • Demographic information such as postcode, preferences and interests

  • Details of services and products used

  • Financial information such as credit or debit card numbers. This information is stored securely by our payment provider and is never held by Flawless Features Ltd

  • Medical information

If you no longer want us to process your personal details you can ask us to stop at any time by contacting ashhenry@flawless-features.uk.

How We Use Your Personal Data

We use your information to deliver the service you have requested, process payments and send information relating to that service. We will make every effort to keep your information accurate and up to date. Please contact us if your details change.

We will not use your information for marketing, publication or promotional purposes.

We may share personal data only where:

  • We are legally required to do so or where we receive a lawful request from a government or law enforcement authority

  • Information is required by a contractor, for example a pharmacy, to perform a service requested by Flawless Features. Their use of your information must be strictly limited to that purpose

  • A third party processes your data in accordance with this policy and in compliance with the Data Protection Act 1998 and the GDPR

  • You have given consent for your information to be shared with your doctor if required

  • It is necessary to provide information to our insurance provider as part of our Complaints Management Policy

How We Store Your Data

The security of your personal information is extremely important to us. We take reasonable technical and organisational measures to prevent the loss, misuse or alteration of your data. While we take appropriate precautions, data transmitted over the internet or by email cannot be guaranteed as completely secure.

All personal information is stored on secure, password protected systems. Patient data is held within an online app (iRevive), which is secure, encrypted and covered by its own data protection policy. Some information may also be held in paper files that are stored in locked filing systems.

We keep personal information for eight years unless we are required to hold it for longer for legal or taxation reasons. Any disposal of data will be carried out securely.

Accessing Your Data

You have the right to request a copy of the information we hold about you. This is known as a subject access request. You also have the right to request that your data be deleted from our records at any time.

To make a subject access request or to request deletion, please contact:

ashhenry@flawless-features.uk

We will respond as soon as possible.

If you have any questions about this policy or about your rights, please contact:

Data Controller
Flawless Features Limited
The Nest, Hunston Road
Chichester
West Sussex
PO20 1NP